Shop employees experience knife threats and verbal abuse, with 54% indicating weekly mistreatment. Campaigns such as Let's Respect Retail and ShopKind Week highlight rising retail crime. The increase in harassment follows a series of events recorded across the sector this autumn.
A Waitrose veteran takes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC opens a new store in Oslo, celebrated by Robbie Fowler. Independent retailers expand within Staffordshire's shopping centre. Retailers are assessing security staffing and training in response. Staff unions call for stronger protection measures as cases climb.